By Vicki Matranga, Design Programs Coordinator
At the International Home + Housewares Show next month, the Innovation Theater in the Lakeside Center will present 21 educational programs, every hour beginning Saturday afternoon and ending Tuesday afternoon. The Innovation Theater will be located in Room E350, near the entry to the Level 3 Lobby and the Hall of Innovation. Experts in new product development and launch will discuss critical and timely topics in our industry. To help you plan your time at the Show, we introduce you to the presenters with this series of interviews. Be sure to mark your calendars for these exciting programs! Check www.housewares.org regularly for updates on the schedule of Show events.
The New Global Social Media
Innovation Theater, Lakeside Center Room E350, Tuesday March 13 9:30 am—10:20 am
IMRE, a Baltimore, Maryland-based agency of marketing experts, specializes in the home and building industries. IMRE drives demand and purchase for well-known brands, including Target, Black & Decker John Deere, Kwikset and many others. Services include marketing, social media, public relations, emerging media and research. In this presentation, Crystalyn Stuart, IMRE’s vice president, social marketing, will outline how to target and apply social media in a complex environment, including managing social media in multiple countries and via multiple channels and prioritizing investment in the face of rapidly evolving consumer engagement.
Crystalyn, what inspires your passion in your work?
Global social media is an emerging, fast-paced landscape with cultural, technical and business challenges that require creativity, innovation and analysis. The mix of skills required keeps our team on our toes, passionately uncovering new solutions and putting them to work.
Why did you choose to speak at the International Home + Housewares Show?
Given that the Show attracts major home brands from around the globe, and IMRE offers 18 years of specialized home industry experience, it’s a natural fit. From dealers and distributors, to retailers, homeowners, architects and designers, we literally touch every aspect of the industry that influences purchase.
Tell us what you will be speaking about and how and this topic is important for Show audiences.
Social media is a critical component to every brand’s marketing strategy, and this advanced session will provide participants with an understanding of how to globalize a social media portfolio, address the complexities of local market culture, language and geo-specific nuances, and share best practices in building a solid centralized model for managing reputation, engagement and ROI.
As a first time as a speaker at the Show, what are you expecting?
I’m thrilled to share our experience on some of the unique global social media concerns challenging brands in this category.
How does the Innovation Theater help you spread your message?
This platform helps us educate about broader social media trends globally while focusing our lens on the unique needs of attendees.
What kind of impact as a whole can the speakers of the Innovation Theater have at the Show?
IMRE’s social marketing experts are frequently requested speakers at major industry and marketing conferences and events. We take a forward-looking approach to social marketing that pays big dividends to clients. All of our speaking engagements offer practical take-aways that companies can put into action immediately.
What are some of today’s trends or issues that new product development professionals face in the housewares market?
In uncertain economic times, home is where consumers want to be. Over the past several years consumers have spent more time at home – cooking, entertaining and even vacationing have taken their place as lifestyle trends. With slow but steady improvements in key economic measures, including improving consumer confidence, unemployment levels, housing starts, coupled with “frugal fatigue” from shoppers who are tired of doing without, the housewares industry is poised to share in the growth of home products purchasing. From our perspective, in global markets and here in the U.S., social media has become an important part of the marketing mix tying to brand awareness, loyalty and even sales.
What do you see as consumers’ biggest concerns regarding housewares products?
There is strong desire and need for brands to supply housewares advice, customer support and design insights via social media. There is also a large volume of negative sentiment regarding product performance in multiple categories of home appliances, evidence that brands should focus their social media attention on customer service in order to maintain a balance of promoter/detractor comments.
What is the best advice you could give someone trying to get into your area of expertise?
Understand the art, science and business of the social web—global social media is not just about building communities of fans, it’s about building meaningful social ecosystems that provide a global brand experience.
Thank you, Crystalyn, for giving us a preview of your presentation. As you will explain, this industry is well beyond the days of simply setting up social media channels. Makers and sellers of housewares products are now challenged to manage a complex web of messaging, consumer feedback and data analysis. We look forward to your presentation on Tuesday March 13 at 9:30 am in the Innovation Theater.
To learn more about IMRE’s services, see www.imre.com or contact Crystalyn directly at crystalyns@imre.com.
All programs in the Innovation Theater will be video recorded and posted to www.housewares.org after the Show.
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Albing International Marketing, (AIM), founded in 1988, is an international marketing consulting company specializing in the home furnishings industry. Based in suburban New Jersey and New York City, AIM also maintains affiliate offices in Copenhagen, Tokyo, Frankfurt and Stockholm. AIM provides market research and analysis, trend insights, strategic business expansion planning and product development assistance. The company’s client base includes leading home furnishing companies in the U.S., Europe and the Far East. Robin Albing has spoken many times at IHA seminars and trade mission events, as well as at the International Home + Housewares Show. Whitney Ryan will join Robin at the podium to complement the insights of the industry veteran.
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